# Add and edit your agency's own sites

An agency's own sites are the places it covers under its own arrangements, for clients that do not use ShiftTracker. **People → Sites** lists them, **Add Site** creates one in four steps, and the access details you enter reach your officers on their phone. Charge rates are for Agency Admins only.

## Who can do this?

Agency Admins and Agency Coordinators, from **People → Sites**. Both can add and edit a site. Only an Agency Admin sees or sets its charge rates.

Sites you work at through a client on ShiftTracker are not here: they belong to that client. See [Organisation, agency, client — who is who](/docs/concepts/organisation-agency-client).

## How do I add a site?

1. Go to **People → Sites** and press **Add Site**.
2. **Site details.** Fill **Client organisation** and **Site name**, the only two required fields. Add the **Address** and **Postcode** if you have them: type the postcode and press **Find**, or leave both empty. A postcode you enter is checked. Choose a **Site type** and **Risk level** if you like, and add **Site instructions**. Press **Continue**.
3. **Contact and access.** The site contact's name, phone and email, then **Access Instructions**, **Key-holding & Alarm Notes**, the site's emergency number, and the nearest A&E and police station. All optional. Press **Continue**, or **Skip for now**.
4. **Billing.** Choose the **Booking method** and add a **Contract reference**. An Agency Admin also sees **Standard rate** and **Overtime rate**. Press **Continue**, or **Skip for now**.
5. **Review.** Press **Edit** beside anything you want to change, then press **Create Site**.

## What do my officers see?

An officer rostered at the site sees its briefing on their phone with the shift: the access instructions, the site contact, the emergency number and the nearest A&E and police station. Key-holding notes show only from 12 hours before the shift until it ends. They are stored encrypted.

## How do I change a site?

On **People → Sites**, press **Edit** on the site's card, change what you need and press **Update Site**. Key-holding notes are saved only if you change them. A Coordinator's edit never changes the rates an Agency Admin set.

The bin button switches a site off. Only an Agency Admin can do that, unless your agency has given a Coordinator the permission.