# Your service reviews

Your security provider holds a regular review with you. The Reviews page has the pre-read, the minutes to agree, and your scores; the Account page has your contract, your documents to sign and your complaints and commendations.

## Where do I find my reviews?

Choose **Reviews** in your portal. Each row is one meeting. Your provider decides whether this and the **Account** page are shown, so you may not see both.

## Before the meeting

When the pre-read goes out you get an email with a link. On **Reviews**, choose **Read the pre-read** for the PDF, and **Add to calendar** for the meeting.

If your provider lets you score online, **Score the service** appears on **Reviews** for the people who agree minutes. Each criterion is scored 1 to 4, where 3 meets the standard. The measured figure beside it suggests a range; the score is yours. You can change it until the meeting is held.

## After the meeting

Open the review to read the minutes: who attended, the notes and decisions, the actions, and your assessment. You can comment on any item.

**Agree minutes** is there for the people your provider has set as signers. Agreeing makes that version the record of the review. You can still comment afterwards.

## Actions

**Actions** lists what was agreed, with an owner and a due date. Mark your own as done, with a note.

## Your account

**Account** shows your contract dates, your account team, and the next review.

- **Licence records updated** is one date across the team. It never names an officer.
- **Documents** lists what your provider shares. The people who agree minutes can sign the current version of a document. An earlier version stays on record.
- **Complaints and commendations** lists what is on record. Choose **Raise a complaint** or **Send a commendation** and your account team is told straight away.

## On the dashboard

The dashboard shows your next review, your open actions and your last assessment beside the Service Score, then twelve months of trends. A month with no complaints says so.