# Email my schedule

My Schedule in the officer portal has an Email my schedule panel. Two buttons send your own shifts for the next 2 weeks, or the rest of this month, to the address you sign in with, from your agency. You can also choose every Sunday evening or the 1st of each month. Pay and notes are never included. It is on the web portal, not the mobile app.

## How do I get my schedule by email?

1. Sign in to the officer portal on the web and open **My Schedule**.
2. In the **Email my schedule** panel under the heading, press **Email me the next 2 weeks** or **Email me the rest of this month**.
3. The panel tells you where it went, with part of the address hidden — *Sent to ol\*\*\*@example.com: 2 shifts, 12 Jun to 22 Jun.*

It goes to the address you sign in with, from your agency's name. You cannot send it anywhere else, and nobody else's shifts are in it. The button is on the web portal only; the mobile app does not have it yet.

## How do I get it every week or every month?

In the same panel, under **Send it to me automatically**, choose one:

| Choice | What you get |
|---|---|
| **Off** | Nothing. This is the default. |
| **Every Sunday evening: the next 2 weeks** | From 5 pm on Sunday, the next two Monday-to-Sunday weeks |
| **On the 1st of each month: that month** | From 9 am on the 1st, the whole month |

The choice is saved as soon as you pick it: *Saved. You will get your schedule every Sunday evening.* The times are in your agency's time zone. Each period is sent once, and if you have no shifts in it you still get an email saying so. To stop, choose **Off**.

If a send fails it is tried again on the next hourly run, up to three times. If the panel says *E-mail is switched off for your account*, scheduled e-mails are not sent while e-mail notifications are switched off for your account.

## What is in the email?

| Part | What it shows |
|---|---|
| Heading | Your name, the period, and the time zone the times are in |
| Week tables | One table per week, Monday to Sunday, with the time range on each day you work |
| Your shifts | Every shift in date order: the day, the times, and the client site with its address and postcode |
| Locations | Each site in the period once |
| View your schedule | A button back to **My Schedule** |

The period starts today. *The next 2 weeks* runs to the Sunday after next. *The rest of this month* runs to the last day of the month.

## Which shifts are listed?

Shifts you have not accepted yet are listed. Shifts you declined, and shifts that were cancelled or marked no-show, are not. Notes, special requirements and pay rates are never in the email.

## How are times shown?

The times are the ones you were booked for, in your agency's time zone, which the email states. A shift that runs past midnight is listed on the day it starts and says *ends the next day*; in the week table it has *+1* after the end time. If the clocks change during the period the email says which day, and the new offset.

## If it goes wrong

| What you see | What it means |
|---|---|
| *You have no shifts from 12 Jun to 22 Jun, so nothing was sent.* | There is nothing to put in the email. Nothing was sent. |
| *You can send your schedule 3 times an hour.* | You have used your three sends. The message says how long to wait. |
| *We could not send the e-mail.* | The mail provider did not take it. Try again in a few minutes. |
| *Schedule e-mails are not available for this account.* | Your account or your agency record is not active. Ask your agency. |

## Related

- [Book on and off in the app](/docs/officers/book-on-and-off-in-the-app)
- [Keep your documents current](/docs/officers/keep-your-documents-current)