Terms and Conditions
Please read these terms carefully before using our platform. By accessing ShiftTracker, you agree to be bound by these terms.
Service description
ShiftTracker is a digital platform that connects security agencies with qualified officers for staffing assignments. Our service facilitates the matching of SIA-licensed security professionals with appropriate work opportunities.
Platform features include:
- —Shift scheduling and management tools
- —Officer verification and compliance tracking
- —Automated matching based on qualifications
- —Real-time communication and notifications
- —Reporting and analytics capabilities
User responsibilities
For officers
- Maintain valid SIA licensing and certifications
- Provide accurate and up-to-date profile information
- Comply with all applicable laws and regulations
- Fulfill accepted shift commitments professionally
- Report any incidents or issues promptly
For agencies
- Provide accurate job descriptions and requirements
- Ensure fair and timely payment of officers
- Maintain appropriate insurance coverage
- Comply with employment and labor laws
- Respect officer rights and working conditions
SIA compliance & UK regulations
SIA license requirements
All officers providing security services must hold a valid SIA (Security Industry Authority) license appropriate for the work being undertaken. ShiftTracker users agree to:
- —Maintain current and valid SIA licensing at all times when working
- —Immediately notify the platform of any license suspensions or revocations
- —Provide accurate SIA license details and expiry dates
- —Renew licenses in a timely manner to avoid gaps in authorization
- —Only accept assignments for which you hold the appropriate SIA license sector
Verification process
ShiftTracker reserves the right to verify SIA licenses with the Security Industry Authority at any time. False or fraudulent license information will result in immediate account termination and may be reported to the SIA and relevant authorities.
UK employment law
All employment arrangements must comply with UK employment law, including but not limited to:
- —National Minimum Wage and National Living Wage regulations
- —Working Time Regulations (maximum working hours, rest breaks)
- —Health and Safety at Work Act 1974
- —Employment Rights Act 1996
- —Equality Act 2010 (anti-discrimination)
Payment terms
£49 a month per paying account, plus £3 per active employee a month; Professional adds £1.50 per active employee. We are not registered for VAT, so no VAT is charged. If we register, we will give you notice and add VAT at the prevailing rate from the date of registration.An active employee is a person who did recorded work for the account in the calendar month (a book-on, a check call, a form submission or a timesheet clock-in), counted once, in the account's own timezone.Each month is billed after it ends, on that month's count.
The owner of a site is billed for the officers who work it, including officers supplied by an agency.An organisation and an agency may agree that a site's officers are billed to the agency instead.Agencies join free and pay only for officers on their own client sites; an agency with none in a month pays nothing for that month.
New accounts start with a 30-day free trial, with no card. If no subscription is in place when it ends, rostering is paused until one is.Monthly billing has no minimum term. You can cancel at any time; the month you are in is billed when it ends.Annual billing is 2 months free on an agreed number of active employees; anything above it is billed monthly. Annual fees are not refunded for unused months except where required by law.
If a payment fails we retry it; an account that stays unpaid may have rostering paused until it is paid.We give at least 60 days' written notice before a price increase applies to an existing account.Each active employee includes 2 GB of photos and files, shared across the account. We will contact you before charging for storage above it.Enterprise pricing is by written quote. Any uptime commitment, response time or support SLA is only in a separate written agreement.
Liability and disclaimers
Platform liability
ShiftTracker acts as an intermediary platform connecting agencies and officers. We are not responsible for:
- —The quality or performance of services provided by officers
- —Employment disputes between agencies and officers
- —Workplace injuries or incidents during assignments
- —Compliance failures by individual users
- —Direct damages arising from platform use
Service availability
Service availability targets, support response times, and any SLA commitments are only provided where explicitly included in a separate written agreement.
Account termination
Voluntary termination
- —You may cancel at any time; the month you are in is billed when it ends
- —Notice to the agencies and officers on active assignments is recommended
- —Data export available upon request
- —Annual fees are not refunded for unused months except where required by law
Involuntary termination
- —Violations of terms, or an account left unpaid, may result in suspension
- —Repeated policy breaches lead to termination
- —Fraudulent activity results in immediate closure
- —Appeal process available for disputed actions
Legal contact
For legal inquiries or questions about these terms, please contact: