How can we help?
Access guides, tutorials, and FAQs — or contact our support team directly by email or phone during UK business hours.
How do I contact ShiftTracker support?
Contact support by email at [email protected] or by phone at +44 7383714400. Live chat is planned but not available yet. Support is available from 9:00 AM to 5:00 PM UK time.
Phone Support
+44 7383714400
9:00 AM - 5:00 PM UK time
Live Chat
Planned feature
Not available yet
Tutorials & Guides
10 and increasing
Articles and videos in progress
Does ShiftTracker offer a free trial?
Yes. ShiftTracker offers a 14-day free trial with no credit card required.
| Trial Detail | Status | Notes |
|---|---|---|
| Free trial period | Available | 14 days |
| Card requirement | Not required | No credit card required |
| Setup support | Available | Email and phone support during business hours |
| Learning resources | Available | 10 tutorials/articles and increasing |
| Live chat | Planned | Not available yet |
What topics does the knowledge base cover?
The knowledge base currently includes 10 tutorials and articles, and we are continuously adding new videos and written guides.
- Account setup guide
- Importing officers via CSV
- Creating your first site
- Configuring check-call patterns
- Creating recurring shift patterns
- Broadcasting open shifts
- Managing swap requests
- Overtime & WTD monitoring
- SIA licence verification setup
- Document upload & storage
- Expiry alert configuration
- Audit report generation
- Dashboard overview
- Exporting reports to PDF/CSV
- Client-specific reports
- Scheduled report delivery
What are ShiftTracker support hours?
Support operates from 9:00 AM to 5:00 PM UK time. ShiftTracker targets 99.9% uptime, quick response times, and real-time notifications.
| Day | Support Hours | Availability Notes |
|---|---|---|
| Monday - Friday | 9:00 AM - 5:00 PM (UK time) | Standard support window |
| Saturday | 9:00 AM - 5:00 PM (UK time) | Standard support window |
| Sunday | 9:00 AM - 5:00 PM (UK time) | Standard support window |
| Public holidays | 9:00 AM - 5:00 PM (UK time) | Support handled in this window |
Still need help?
Our team is ready to help during 9:00 AM - 5:00 PM UK time.