How can we help?
Access guides, tutorials, and FAQs — or contact our support team directly by email or phone during UK business hours.
How do I contact ShiftTracker support?
Contact support by email at [email protected] or by phone at +44 7383714400. Live chat is planned but not available yet. Support is available from 9:00 AM to 5:00 PM UK time.
Phone Support
+44 7383714400
9:00 AM - 5:00 PM UK time
Live Chat
Planned feature
Not available yet
Does ShiftTracker offer a free trial?
Yes. ShiftTracker offers a 14-day free trial with no credit card required.
| Trial Detail | Status | Notes |
|---|---|---|
| Free trial period | Available | 14 days |
| Card requirement | Not required | No credit card required |
| Setup support | Available | Email and phone support during business hours |
| Learning resources | Available | Documentation at /docs, free to read without an account |
| Live chat | Planned | Not available yet |
What topics does the knowledge base cover?
The documentation covers the platform by role — organisation, agency, employees, officers and clients — plus the concepts behind the roster and a reference section. Every page is also available as plain markdown for anyone reading through an assistant.
What are ShiftTracker support hours?
Support operates from 9:00 AM to 5:00 PM UK time. ShiftTracker targets 99.9% uptime, quick response times, and real-time notifications.
| Day | Support Hours | Availability Notes |
|---|---|---|
| Monday - Friday | 9:00 AM - 5:00 PM (UK time) | Standard support window |
| Saturday | 9:00 AM - 5:00 PM (UK time) | Standard support window |
| Sunday | 9:00 AM - 5:00 PM (UK time) | Standard support window |
| Public holidays | 9:00 AM - 5:00 PM (UK time) | Support handled in this window |
Still need help?
Our team is ready to help during 9:00 AM - 5:00 PM UK time.