How can we help?
Find your answer in the documentation, or contact our support team directly by email or phone during UK business hours.
How do I contact ShiftTracker support?
Contact support by email at [email protected] or by phone at +44 7383714400. Support is available from 9:00 AM to 5:00 PM UK time.
Phone Support
+44 7383714400
9:00 AM - 5:00 PM UK time
Does ShiftTracker offer a free trial?
Yes. ShiftTracker offers a 30-day free trial with no credit card required.
| Trial detail | Status | Notes |
|---|---|---|
| Free trial period | Available | 30 days |
| Card requirement | Not required | No credit card required |
| Setup support | Available | Email and phone support during business hours |
| Learning resources | Available | Documentation at /docs, free to read without an account |
What topics does the knowledge base cover?
The documentation covers the platform by role — organisation, agency, employees, officers and clients — plus the concepts behind the roster and a reference section. Every page is also available as plain markdown for anyone reading through an assistant.
Getting started8 guides
Scheduling13 guides
- Use the roster
- Publish the roster
- Set up rotations
- Partner with an agency
- Create and manage agency requests
- Review proposals and confirm officers
- Monitor check calls
- Recurring shift patterns
- Broadcast open shifts and approve applications
- Four ways to fill an open shift
- Overtime and the Working Time Directive
- Holiday pay and bank holidays
- See who worked when: timesheets
Compliance15 guides
- Upload employee documents
- Document expiry alerts
- SIA licences: what is recorded
- Check agency officers' right to work
- Agencies: register and accept a partnership
- Agencies: find requests and propose officers
- Agencies: change or withdraw a proposal
- Agencies: add and manage officers
- Agencies: your roster
- Agencies: your agency's profile and back-office users
- Agencies: keep officers' compliance documents
- Screen staff to BS 7858
- Onboarding checklists
- Agencies: onboard officers
- Audit trail
Reporting10 guides
- The reporting dashboard
- Export reports and payroll files
- Agency Reports, for organisations and agencies
- Client reports
- Roles and permissions
- Manage users and permission overrides
- Workforce, data retention and white label settings
- Subscription and billing, for organisations and agencies
- Notifications and your preferences
- Manage clients and their portal logins
What are ShiftTracker support hours?
Support operates from 9:00 AM to 5:00 PM UK time, every day of the week, public holidays included.
Still need help?
Our team is ready to help during 9:00 AM - 5:00 PM UK time.