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Notifications and your preferences

The bell in the header holds your notifications; Notifications lists them all. Settings → Notifications lets each person choose which channels they are told on — in the app, by email, or by push to the mobile app — for each kind of notification, and whether to get them straight away, in batches or as a digest, with optional quiet hours. Everyone has these settings, organisation and agency staff alike. SMS is shown but cannot be switched on.

Where do notifications appear?

The bell in the header shows your latest notifications and how many are unread. View all opens the full list; Preferences opens your settings. If your browser has not yet been asked, the bell offers Enable, which lets this browser pop up an alert when a notification arrives while ShiftTracker is open.

Notifications — Stay updated with important activity — lists them all:

  • Total, Unread and, when there are any, Urgent counts.
  • All, Unread and Urgent tabs, and Search by title, message, or type….
  • Click a notification to open what it is about. Each can be marked read or deleted.
  • Mark all read clears the unread count; Refresh reloads the list.

With nothing to show, it reads No notifications yet.

How do I choose what I'm told about?

Go to Settings → Notifications, or Notification Preferences in your account menu. Every role has it. Change what you like, then press Save Changes.

Settings → Notifications for an Admin on the defaults — Customize how and when you receive notifications — with Save Changes. Notification Channels: In-App Notifications (Notifications in the bell icon), Email Notifications and Push Notifications switched on, and SMS Notifications — Text messages for urgent alerts — marked Not Configured and switched off. Notification Types has a switch per channel for each type: Request Created, Request Shared, Proposal Submitted, Assignment Confirmed, Assignment Cancelled and Missed Check Calls on for in-app, email and push; Information and Success Messages on for in-app only; Warnings and Errors on for in-app, email and push; the SMS column greyed out. Frequency & Timing shows Notification Frequency set to Instant — Receive notifications immediately — and Quiet Hours switched off.

Channels

Channel Goes to
In-App Notifications The bell and the Notifications page
Email Notifications Your account's email address
Push Notifications The ShiftTracker mobile app, on each device you have signed in to. The screen calls it browser push, but nothing is sent to a browser on this channel
SMS Notifications Nothing. It is marked Not Configured and cannot be switched on

Switching a channel off stops everything on it, whatever the types below say.

Types

Notification Types has a switch per channel for each kind of notification. Which types are listed depends on your role:

Type Listed for
Request Created, Proposal Submitted Admin, Manager, Control
Request Shared Admin, Manager, Control, Agency Admin
Missed Check Calls Admin, Manager, Control, Employee
Shift Broadcasts Employee, Agency Coordinator
Check Call Reminders Employee
Assignment Confirmed, Assignment Cancelled, Information, Success Messages, Warnings, Errors Everyone

A type that is not listed for you is still sent, on the channels' defaults — you just cannot change it here.

If your organisation publishes its roster as drafts, staff are told about a shift when it is published, not when it is written. Each person gets one message per publish. See Publish the roster.

Frequency and quiet hours

Notification Frequency:

Choice Means
Instant — the default Each notification as it happens
Hourly Batch, Daily Batch Grouped, and sent together every hour or once a day
Daily Digest, Weekly Digest A summary email once a day, at the Digest Time you set, or once a week on the Digest Day

Urgent notifications are always sent straight away, whatever you choose.

Quiet Hours sets a Start Time and End Time in the Timezone you give. Allow high priority during quiet hours lets urgent ones through.

Quiet hours do not hold notifications until morning. A non-urgent notification raised during them is not delivered at all — not by email or push, and not to the bell either. Keep that in mind before switching them on for a role that has to act on what it is told.

Last updated 2026-11-05