Your service reviews

Where do I find my reviews?

Choose Reviews in your portal. Each row is one meeting. Your provider decides whether this and the Account page are shown, so you may not see both.

Before the meeting

When the pre-read goes out you get an email with a link. On Reviews, choose Read the pre-read for the PDF, and Add to calendar for the meeting.

If your provider lets you score online, Score the service appears on Reviews for the people who agree minutes. Each criterion is scored 1 to 4, where 3 meets the standard. The measured figure beside it suggests a range; the score is yours. You can change it until the meeting is held.

After the meeting

Open the review to read the minutes: who attended, the notes and decisions, the actions, and your assessment. You can comment on any item.

Agree minutes is there for the people your provider has set as signers. Agreeing makes that version the record of the review. You can still comment afterwards.

Actions

Actions lists what was agreed, with an owner and a due date. Mark your own as done, with a note.

Your account

Account shows your contract dates, your account team, and the next review.

• Licence records updated is one date across the team. It never names an officer.
• Documents lists what your provider shares. The people who agree minutes can sign the current version of a document. An earlier version stays on record.
• Complaints and commendations lists what is on record. Choose Raise a complaint or Send a commendation and your account team is told straight away.

On the dashboard

The dashboard shows your next review, your open actions and your last assessment beside the Service Score, then twelve months of trends. A month with no complaints says so.